FAQ’s

We require all campers to be up-to-date on all their vaccines, as well as their flea and tick preventative. For safety reasons, we cannot admit dogs who are overly dominant or aggressive.

Before admitting your dog into our program, we will need them to participate in a temperament evaluation, which is performed by one of our trained behavior specialists. This allows us to become more acquainted with your dog’s personality and behavior, which will enable us to place them in the appropriate pack. You can call us to schedule your evaluation, at which time we can answer any additional questions you may have.

If your puppy is emotionally mature for group activities and vaccinated, then our daycare program would be an excellent tool in developing their social skills and positive behaviors. We would need to perform a temperament evaluation to determine whether or not your puppy would be a good fit for Doggie Daycare, which you can schedule by calling us.
You can make your reservation for Doggie Daycare either by calling or emailing us, and we require that all new clients’ reservations be confirmed either by phone or in person. If you are a new client, we also require your dog’s vaccination records prior to making your reservation. When you contact us, we will be happy to discuss the specifics of the reservation process with you.
We ask that all daycare clients book a space at least 48 hours in advance to ensure proper staffing numbers. We would like to establish a regular daycare schedule for certain days of the week, and we are happy to help you set yours up. During holidays and peak season, we may have a limited number of daycare spots available for clients due to space constraints.
Green Beagle Lodge Daycare Cancellation Policy:

 

Summer of 2019 has been our busiest year at the Lodge.  Throughout our five years of business, we have strived to improve our processes and procedures to best serve our human and animal clients with a goal of Clean, Green, Safe, and Fun at all times.  

Because of our play rotations, we must ensure each canine guest has a conditioned rest space to break from the heat and stimulation of socialization.  We have always required a daycare reservation to ensure we have adequate space and staffing to care for each pet with us. Our policy aims to ensure we have the most current need for each client scheduled and therefore we schedule two months at a time.  We have also introduced our owner portal so our clients are more easily able to access and plan their future services for boarding, grooming, daycare, and training.  

Effective August 1st, 2019, we will institute a cancellation policy for our daycare services.  After August 1st, each client will have until 3pm on the day prior to their reserved daycare day to cancel without penalty.  Any cancellations made after that time or absences on the scheduled day will result in a day taken off the current daycare package, a charge for the service to the credit card on file, or a debit placed on the account.  No other services will be scheduled until the debit is cleared from the account.

Our goal is to ensure we are best able to service all of our daycare clients in a timely manner.  Currently, we are asking our pet parents to call in the morning on the day they would like to bring their pup in to see if we have had cancellations.  We believe that this policy will allow us more time to call you off our daycare waitlist and ease any early morning rushes you may experience trying to plan your and your dog’s day.  Our staffing is affected by these cancellations and we believe this policy will allow us all to be more efficient and better able to care for your furry family members.

We are so happy and honored to have all of you as part of our Lodge family.  If you would like to get started with your own owner portal, please contact our Operations Manager, Meghan McClain, at meghan@greenbeaglelodge.com.  If you have any questions or comments, please contact our General Manager, Kathleen Marshall, at kathleen@greenbeaglelodge.com.

 

Thank you and have a happy summer!

The Green Beagle Lodge offers daycare Monday through Friday from 7 A.M. to 7 P.M. for a full-day session, or for half-day sessions, either from 7 A.M. to 12 P.M. or 2 P.M. to 7 P.M.

We only offer full day daycare on Saturdays: 8 A.M. to 5 P.M.

There is no daycare service on Sundays.

Your dog should be dropped off no later than 9 A.M. to allow us the time to adapt our packs to suit the needs of our campers and resort guests. If your dog is not an overnight boarder, they should be picked up no later than 7 P.M (5 P.M. on Saturdays).

You can rest assured that we will administer your camper’s medicine, oral or topical. We can also give your dog any vitamins or supplements they need. If you would like us to medicate your dog, we ask that you provide the medicine to us in its original container, marked with their full name and dosage, as well as the reason for the prescription. We require vitamins and supplements to come with a dosage recommendation from your veterinarian.
We are more than happy to discuss your dog’s day with you! Because of our low dog-to-staff ratio, we can provide you with a detailed report of how your dog’s time at daycare was spent and their behavior. We can also give you updates on your dog’s progress in meeting any particular goals they are working towards. You may talk to us when you come to pick up your dog, or if you prefer, you can schedule a time to discuss your questions.
Absolutely! We would be happy to schedule a spa service for your camper during their daycare session, or answer any questions you may have about our grooming options.
Once your dog has gone through their initial assessment and has spent some time in our daycare program, it may become clear that daycare is not a good fit for your dog. We might suggest an alternate playgroup, training, or half-day instead of full-day daycare. In rare cases we may suggest alternate dog care, such as dog walkers. At the Lodge, your dog’s safety and comfort are of our utmost concern.