Green Beagle Lodge Daycare Cancellation Policy:
Summer of 2019 has been our busiest year at the Lodge. Throughout our five years of business, we have strived to improve our processes and procedures to best serve our human and animal clients with a goal of Clean, Green, Safe, and Fun at all times.
Because of our play rotations, we must ensure each canine guest has a conditioned rest space to break from the heat and stimulation of socialization. We have always required a daycare reservation to ensure we have adequate space and staffing to care for each pet. Our policy aims to ensure we have the most current need for each client scheduled, and therefore we offer to schedule two months at a time. We have also introduced our Owner Portal, so our clients are more easily able to access and plan their future services for boarding, grooming, daycare, and training.
Effective August 1st, 2019, we instituted a cancellation policy for our daycare services. After August 1st, each client now has until 3pm on the day prior to their reserved daycare day to cancel without penalty. Any cancellations made after that time or absences on the scheduled day will result in a day taken off the current daycare package, a charge for the service to the credit card on file, or a debit placed on the account. No other services will be scheduled until the debit is cleared from the account.
Our goal is to ensure we are best able to service all of our daycare clients in a timely manner. Currently, we are asking our pet parents to call in the morning on the day they would like to bring their pup in to see if we have had full-day or half-day cancellations. We believe that this policy will allow us more time to call you off our daycare waitlist and ease any early morning rushes you may experience trying to plan your and your dog’s day. Our staffing is affected by these cancellations, and we believe this policy will allow us all to be more efficient and better able to care for your furry family members.
We are so happy and honored to have all of you as part of our Lodge family. If you would like to get started with your own owner portal, please contact our Operations Manager, Meghan McClain, at firstname.lastname@example.org. If you have any questions or comments, please contact our General Manager, Kathleen Marshall, at email@example.com.
Thank you, and have a happy holiday season!