Most pets have little to no trouble adjusting, and our excellent staff will do everything possible to ensure that your pet has the best time at the Lodge. We provide a variety of activities and services, making for a customized experience that is tailored to your pet’s needs; your pet is unique and should have a visit to match! You can help us by filling out a “Pet Profile” form and, for dogs joining us, scheduling an assessment before your boarding. If you have any questions, please do not hesitate to call us. We are happy to give tours of the resort (Monday through Thursday, 12:00pm to 2:00pm)!
We love to keep families together! When you board an additional dog in one room, you’ll receive a discount for each additional dog. Please note that we can typically only accommodate one additional dog per enclosure. However, we do have a family suite which can accommodate up to four dogs from the same household. Our cat condos are designed for the comfort of one cat at a time, but if you have young cats or kittens you would like to board together, that is an option. Please contact our Client Care team for details and questions about your reservation.
Puppies and kittens are more than welcome at the Lodge! For your puppy or kitten to stay with us, we require them to be 16 weeks or older and have completed a full series of adult vaccinations no less than 72 hours before check-in. Puppies and kittens have an immature immune system, and this will likely be the first time they have been exposed to a lot of other animals. We recommend that you boost their immune system by giving them over the counter pro-biotics a few weeks before and during their stay. We will shower your little one with extra love and care, in addition to reinforcing good habits and social behaviors.
Puppy Care Includes:
Kitten Care Includes:
Prior to dropping off your pet for boarding, please ensure their vaccination records are up to date in our system. These records can be requested from your vet and uploaded directly to your Owner Portal. Alternatively, you can ask your veterinarian to send them directly to us at chforms@greenbeaglelodge.com.
Your dog must be up to date on Rabies, Distemper-Parvo, Bordetella, and have a current negative fecal exam. We do not require the Canine Influenza vaccine, but we do recommend it. All cats must be current on their Rabies and Feline Distemper vaccines.
At the Lodge, we understand that every dog is unique and we aim to tailor our services to address their individual needs. This process starts with your dog’s comprehensive on-site assessment. Prior to their first day of boarding or daycare, we require a half-day visit to assess your dog’s socials skills with other dogs and humans, how well they tolerate enclosures, and their feeding habits among other observations. The assessment will also give you dog a chance to get to know us too. Within 48 hours after the assessment, we’ll email you a detailed report that will give you an overview of your dog’s behaviors and social skills.
This assessment begins by completing a Pet Profile form. This form gives us a detailed look at your dog’s social, behavioral, and health history.
To schedule an assessment for your dog, please complete our Assessment Form. Alternatively you can reach out to our Client Care team via our Contact Us page.
Finally, to speed up your check-in process we kindly ask for you to complete the sign-in and medication forms found in our FORMS page 24-48 hours prior to check in.
For boarding check-in, your dog must arrive no later than one hour before closing. Check-in prior to 2pm Monday-Saturday will incur an early check-in fee per dog. If you are dropping off less than two hours before closing, please feed and medicate your dog. This gives your dog time to settle in more comfortably and go potty before bedtime. If your dog is checked out after 12pm Monday-Saturday, an extended-stay fee per dog will be added to your bill. On Sundays, check-out starts at 2pm, and the extended-stay fee will be added after 4pm.
While there is no early check in or extended stay fee associated with cats boarding, cats can check in no later than one hour before closing. If you are dropping off less than two hours before closing, please feed and medicate your cat.
You can make a boarding request via your Owner Portal. Alternatively, you can reach out to us by phone, email, or by visiting our Contact Us page.
We would love to give you a tour of the Lodge! We ask that you communicate with our Client Care team prior to your visit to ensure there is someone available to provide a tour. To organize a date and time, please contact our Client Care team directly via our Contact Us page.
We always recommend that you bring your pet’s usual food when they board with us. It is easier on your pet’s digestive system to keep their food consistent and doing so ensures that your pet’s stay is not negatively impacted by an upset stomach or diarrhea. We have a high-quality kibble from Pet Pantry at the Lodge that we can give your pet if needed. Our Pet Profile includes information on your pet’s usual diet and what to do in case of low appetite, upset stomach, or low food. We highly recommend you bring any enticements, such as broth or wet food, for your pet’s boarding stay.
Your dog’s accommodations include a veterinarian recommended Kuranda bed which is designed to keep dogs cool and comfortable while they sleep. While we do not normally accommodate crates, you are welcome to include your dog’s favorite small blanket in their luggage. If you have a puppy that you are trying to crate-train we ask that you bring theirs from home to go in the enclosure.
We know that familiar toys or blankets can be a source of comfort for your pet while they stay in an unfamiliar place. We ask that you limit the number of items to two favorite things (toys, small blankets, etc.), and that you clearly mark them with your pet’s first name and last name. These two items must be able to withstand daily washing or sanitizing with our cleaning products. We advise you not to pack any squeaky toys or anything especially precious, as these articles may be lost or damaged during your pet’s stay in spite of our preventative efforts. If you pet’s item come in unlabeled, we will mark these items with their name in permanent marker.
If your pet needs veterinary attention while in our care, we will first call you or your designated emergency contact to determine the best course of action. We will make every attempt to bring your pet to their regular veterinarian, but if your regular vet is not available we will take them to a vet of our choosing. In acute cases, we may transport your pet to an emergency veterinarian in our area.
You can make a request for specific days of daycare by logging in to your Owner Portal and navigating to the Daycare section. If you do not yet have an Owner Portal or you are a new client, you can create your own account by click HERE.
Alternatively, you can reach out to us by visiting our Contact Us page.
Yes! All puppies must be 16 weeks or older, have completed their series of adult vaccines, and have a current negative fecal test. As with our adult participants, we will perform an assessment to determine the best playgroup and options for your puppy’s daycare.
Absolutely! We are happy to schedule a bathing service for your pup during their daycare session. This can be scheduled through your Owner Portal when you request a daycare reservation.
We do not administer supplements or vitamins for pets who join us for daycare. However, any medically necessary or timed medications (oral or topical) can be administered while at daycare. If you would like us to medicate your dog, we require that you provide the medication in the original over-the-counter or prescription bottle. To administer medications, we require a completed Medication Form.
At the Lodge, your dog’s safety and comfort are of our utmost concern. Once your dog has gone through their initial assessment and has spent some time in our daycare program, it may become clear that daycare is not a good fit for your dog. We might suggest an alternate play option, socialization training, or half-day instead of full-day daycare. In rare cases, we may suggest alternate dog care, such as dog walkers.
Much like a subscription service, your enrollment will still be active even if you miss a few days. There is also no penalty or fee for missing Daycare Class days and we will not cancel your enrollment due to any missed days.
We do accept unaltered dogs with the following limitations:
We will inform any owner of the physical or behavioral changes we see in the off-leash play environments during lodging or daycare, but please consult your veterinarian for the best plan for you and your pet.
For all first-time enrollments, please complete our Daycare Class Enrollment Form. Our Client Care team will review our availability and assist you in enrolling your dog and set up your billing for the quarter.
Daycare Class enrollment is a monthly payment through the end of the current year. There are no additional steps to continue enrollment.
If you wish to opt out of our classes, please reach out to us by the web chat in the bottom right corner of this page or by visiting our Contact Us page.
When you enroll, our Client Care team will set up a recurring billing cycle (billed on the first of each month) through your PetExec account. We will require you to keep a current credit or debit card on file for billing. Once your card is on file, there is nothing else you need to do! You will receive an email receipt for the transaction each month.
Any days outside of your Daycare Class can be added individually based on availability. The charge for those days will be separate from your class billing cycle and will be paid in full at time of pickup.
If you have multiple dogs you would like to enroll in the same class, then we will schedule all dogs at the same time and set up billing for two of your chosen classes per month. We currently do not offer any discount for multiple pets to attend Daycare Classes. You will receive an email receipt for the transaction each month.
We do not provide a pro-rated refund for unused days on a Daycare Pass.
We do not provide a pro-rated refund for Daycare Class months for which billing has already been processed. However, we are happy to assist in canceling any future billing for the quarter.
For our Group Classes, you can request enrollment and pay for your class through your Owner Portal.
For our Private, Daycare, or Board and Train services, please reach out to our training department via our Contact Us page.
Our dedicated team will be happy to discuss any questions you have about our training options and will reach out to you regarding scheduling as soon as possible.
We welcome puppies as early as 8 weeks old to participate in our Puppy Beginner class, as long as they have started their first round of immunizations. After 16 weeks, all puppies must have documentation of their full immunizations and negative fecal exam to participate in any training program.
Absolutely! Please call or email us, and we will be happy to arrange for a complimentary visit with a trainer at our facility. The meeting will last approximately 10-15 minutes and provides you with the opportunity to ask any questions you may have or to discuss specific behavioral concerns you would like to address.
If you are unable to attend a class, we will credit your Green Beagle Lodge account for the amount of any unused classes. This credit can be used towards other services or towards a future training class.
For pets who might struggle initially with a group environment, we offer one-on-one Private Training at the Lodge or at your home with one of our professional trainers. For more information on these services and scheduling, please reach out to our training department via our Contact Us page.
Yes, your dog can receive training from one of our expert dog trainers during their boarding stay or daycare visit. The number of sessions will be pre-determined after a consultation with one of our trainers.
If you are interested in training during boarding or daycare, please reach out to our Training and Client Care team via our Contact Us page. Alternatively, you can inquire over the phone or when you drop your pet off at the Lodge (availability permitting).
To schedule an appointment, simply request it through your Owner Portal.
Alternatively, you can call us at ‘919-929-7387’ or email us at ‘grooming_ch@greenbeaglelodge.com’.
All pets must be dropped off within 30 minutes of your appointment time. Upon check-in, we will discuss a scheduled pick-up time with you. We also will call you when you pet is ready for pick up. All pets must be picked up within 2 hours after you are contacted or a half day daycare charge will be added to your invoice. We will provide bathroom breaks and fresh drinking water until you are able to pick up and throughout the grooming appointment.
Pets visiting our spa who are not picked up before our lobby closes will be boarded overnight; applicable boarding rates will apply.
To ensure the safety and happiness of all our guests, the following in-date vaccinations are required for any visit to the Lodge:
Dogs:
Cats:
All pets must be in good general health to visit Green Beagle Lodge. Any pet known to have been exposed to a contagious virus must wait 30 days or until written clearance by his or her veterinarian is given before visiting the Lodge. If internal parasites are discovered, the pet will be quarantined and the owner will be called to discuss treatment plans.
These records can be requested from your vet and uploaded directly to your Owner Portal. Alternatively you can ask your veterinarian to send them directly to us at chforms@greenbeaglelodge.com.
Grooming plays a key role in keeping your pet happy and healthy. Depending on breed, age, coat, and certain health conditions, it is recommended for pets to be groomed every four to six weeks. Our grooming team would be happy to discuss an appropriate grooming schedule for your pet.
We always use hypo-allergenic shampoo, but it might help to add an occasional mud bath to your pet’s skin and coat health regimen. We will be happy to use any vet-prescribed shampoo you bring for your pet as well.
Absolutely! We are happy to schedule a bathing service for your pup during their daycare session. This can be scheduled through your Owner Portal at any time.
Monday – Friday: 07:00am – 07:00pm
Saturday: 08:00am – 05:00pm
Sunday: 02:00pm – 07:00pm
Closed:
Easter: Sunday, April 20th, 2025
4th of July: Friday, July 4th,2025
Thanksgiving Day: Thursday, November 27th, 2025
Christmas Day: Thursday, December 25th, 2025
New Year’s Day: Thursday, January 1st, 2026
Modified Hours:
Thanksgiving Eve: 7:00am – 1:00pm
Christmas Eve: 7:00am – 1:00pm
New Years Eve: 7:00am – 1:00pm