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Daycare: Frequently Asked Questions

You can make a request for specific days of daycare by logging in to your Owner Portal and navigating to the Daycare section. If you do not yet have an Owner Portal or you are a new client, you can create your own account by click HERE.

Alternatively, you can reach out to us by the web chat in the bottom right corner of this page or visiting our Contact Us page.

  • If you need to cancel or modify any scheduled service for your pet, we require that you do so at least 48 hours (about 2 days) ahead of check-in 
  • Cancelling a service within 48 hours will entail associated penalties and fees. Late daycare cancellations will result in the removal of one day from a current Daycare Package or the charge for one day to your account.   
  • Costs will result in a charge for the service to the credit card on file or a debit placed on your account. No other services will be scheduled or accepted until this debit is cleared from your account. 

Yes! All puppies must be 16 weeks or older, have completed their series of adult vaccines, and have a current negative fecal test. As with our adult participants, we will perform an assessment to determine the best playgroup and options for your puppy’s daycare. 

Absolutely! We are happy to schedule a bathing service for your pup during their daycare session. This can be scheduled through your Owner Portal when you request a daycare reservation.

If your dog is a puppy under one year of age or has a medical condition that requires three meals per day, we are happy to provide that meal during their mid-day rest. All lunches must come in a plastic container labeled clearly with your dog’s first and last names.

We do not administer supplements or vitamins for pets who join us for daycare. However, any medically necessary or timed medications (oral or topical) can be administered while at daycare. If you would like us to medicate your dog, we require that you provide the medication in the original over-the-counter or prescription bottle. To administer medications, we require a completed Medication Form.

At the Lodge, your dog’s safety and comfort are of our utmost concern. Once your dog has gone through their initial assessment and has spent some time in our daycare program, it may become clear that daycare is not a good fit for your dog. We might suggest an alternate play option, socialization training, or half-day instead of full-day daycare. In rare cases, we may suggest alternate dog care, such as dog walkers. 

Much like a subscription service, your enrollment will still be active even if you miss a few days. There is also no penalty or fee for missing Daycare Class days and we will not cancel your enrollment due to any missed days.

We do accept unaltered dogs with the following limitations: 

    • Any unaltered male who mounts excessively or shows dominant or aggressive behaviors will not be able to join group play. 
    • Any unaltered female cannot return to the Lodge for any services until at least 30 days from the start of their last heat cycle. 

We will inform any owner of the physical or behavioral changes we see in the off-leash play environments during lodging or daycare, but please consult your veterinarian for the best plan for you and your pet. 

For all first-time enrollments, please complete our Daycare Class Enrollment Form. Our Client Care team will review our availability and assist you in enrolling your dog and set up your billing for the quarter.

Daycare Class enrollment is a monthly payment through the end of the current year. There are no additional steps to continue enrollment.

If you wish to opt out of our classes, please reach out to us by the web chat in the bottom right corner of this page or by visiting our Contact Us page.

When you enroll, our Client Care team will set up a recurring billing cycle (billed on the first of each month) through your PetExec account. We will require you to keep a current credit or debit card on file for billing. Once your card is on file, there is nothing else you need to do! You will receive an email receipt for the transaction each month.

Any days outside of your Daycare Class can be added individually based on availability. The charge for those days will be separate from your class billing cycle and will be paid in full at time of pickup. 

If you have multiple dogs you would like to enroll in the same class, then we will schedule all dogs at the same time and set up billing for two of your chosen classes per month. We currently do not offer any discount for multiple pets to attend Daycare Classes. You will receive an email receipt for the transaction each month.

We do not provide a pro-rated refund for unused days on a Daycare Pass. 

We do not provide a pro-rated refund for Daycare Class months for which billing has already been processed. However, we are happy to assist in canceling any future billing for the quarter. 

Still have an unanswered question?​

Open Hours

Monday – Friday: 07:00am – 07:00pm

Saturday: 08:00am – 05:00pm

Sunday: 02:00pm – 07:00pm

Holiday Hours

Easter: Sunday, March 31st, 2024

4th of July: Thursday, July 4th,2024

Thanksgiving Day: Thursday, November 28th, 2024

Christmas Day: Wednesday, December 25th, 2024

New Year’s Day: Wednesday, January 1st, 2025


Modified Hours:
Thanksgiving Eve: 7:00am – 2:00pm

Christmas Eve: 7:00am – 2:00pm

New Years Eve: 7:00am – 2:00pm

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